Refund and Returns Policy – Plusstopic

Effective Date: December 7, 2024

At Plusstopic, we are dedicated to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and easy-to-understand refund and return policy. Please read through the policy below for detailed information.

1. Return Eligibility

You may return most new, unused items within 30 days of receipt for a full refund. The returned items must be in their original condition, with all tags and packaging intact. Certain items may not be eligible for return, including:

  • Personalized or custom products
  • Products marked as final sale
  • Items damaged due to misuse or poor handling

Please refer to the product description for return eligibility before purchasing.

2. How to Initiate a Return

To return a product, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@plusstopic.click with your order number and details of the product you wish to return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for returning your item.
  3. Return the Item: Pack the item securely, including a copy of the invoice and the RA number, and send it back to us. Return shipping costs are generally the responsibility of the customer, unless the return is due to a defect or error on our part.

3. Refund Process

Once your returned item is received and inspected, we will process your refund to the original payment method within 10-14 business days. Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 7 days of receipt). We will arrange for a replacement or issue a full refund, including return shipping costs.

5. Non-Refundable Items

The following items cannot be refunded:

  • Gift cards
  • Products marked as final sale
  • Customized or personalized items, unless they are defective or damaged

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the replacement item.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please check your bank or credit card statement first, as it may take time for your bank to process the refund. If you still haven’t received your refund, please contact us at info@plusstopic.click.

8. Shipping and Handling Charges

Customers are responsible for return shipping fees unless the product is defective or was sent in error. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75. Plusstopic is not responsible for lost or damaged items during return shipping.

9. International Returns

If you are returning items from outside the United States, please be aware that international return shipping costs are the responsibility of the customer. Please also ensure that you comply with any customs regulations for returns from your country.

10. Changes to This Policy

Plusstopic reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any changes.

11. Contact Information

For any questions or concerns about our return process, or if you need assistance with a return or refund, please contact our customer service team: